Published December 31, 2006
by Haworth Hospitality Press .
Written in English
|Contributions||Noel Scott (Editor), Eric Laws (Editor)|
|The Physical Object|
|Number of Pages||162|
Knowledge Sharing and Quality Assurance in Hospitality and Tourism: : Scott, Noel: Books. Knowledge Sharing and Quality Assurance in Hospitality and Tourism. Knowledge Sharing and Quality Assurance in Hospitality and Tourism book. Edited By Noel Scott, Eric Laws. Edition 1st Edition. First Published eBook Published 13 May Pub. location New York. Cited by: SUMMARY Hotels can improve their service quality by enhancing employees' knowledge about customer's preferences and the corresponding service procedures. Service quality depends strongly on the ability of hotels to acquire, to develop, to accumulate, and to distribute knowledge assets. Despite the popularity of knowledge management in other Cited by: All journal articles featured in Journal of Quality Assurance in Hospitality & Tourism vol 21 issue 2.
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, Knowledge is power. Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Issues of Quality in Managing a Tourism Organisation Posted on J by John Dudovskiy “Tourism is the world’s largest industry and makes a major contribution to the economies of most developed and developing countries” (Claire and Haven-Tang, , p.1). This book will show you how to make any hospitality or tourism related business more efficient and competitive by using knowledge management concepts and techniques. It provides an essential introduction to the concept of knowledge management plus fascinating case studies, strategic advice, and structural recommendations for its implementation. Journal of Quality Assurance in Hospitality & Tourism, 7(1), Maier, R & Remus, U (), "Defining process-oriented knowledge management strategies", knowledge and process management, Vol.
Quality Assurance in the Hospitality Industry 0th Edition by Stephen S. Hall (Author) ISBN ISBN Why is ISBN important? ISBN. This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The digit and digit formats both work. Cited by: As previously mentioned, the race for quality service and guest satisfaction will continue to intensify as the industry becomes more competitive and the tourism end-users will have even a wider range of choices in their tourism purchase. There are two types of service quality that concern hospitality and tourism industries. Knowledge management (KM) has emerged over the last decade to become one of the most debated management concepts, but in the hospitality industry KM has not achieved the same scale of applications. Philip, and Pierre Benckendorff. Co-published simultaneously inJournal of Quality Assurance in Hospi-tality & Tourism (The Haworth Hospitality Press, an imprint of The Haworth Press, Inc.) Vol. 7, No. 1/2, , pp. ; and: Knowledge Sharing and Quality Assurance in Hospitality and Tourism (ed: Noel Scott.